I have installed your products on our stores but it doesn't work correctly. May I get you to check?
Yes, absolutely. If you have any problem with our products, just contact our support. We will identify your problems shortly and get them installed correctly.
I never received my extension downoad. Where can I find the download links?
We provide instant access to downloadable products once you have completed payment. There is always an order confirmation email sent out to your email including the download links for your orders. If you did not get this email for a while, kindly check the Spam or Junk folders of your mailbox. You may add our email into your address box to prevent this happen in future.
In the case you have created a customer account on our store then you can login our system anytime and you should be able to find the download link by navigating to the tab "My downloadable" in "My account" section.
If all these do not help you to work out your issue, pleasee feel free to contact us via ticket system or email support with your order information so we will get back you shortly.